8/7/2023 0 Comments Fake yelp login![]() ![]() You ended your advertising program on 5/1/23. Your advertising program was also billed in arrears, which means that we typically bill on the first of the month for advertising services that were delivered in the previous month, or anytime you hit your billing threshold. This monthly maximum was stated in the "Welcome to Yelp Advertising: Your Ads Are Now Live!" email we sent when you signed up for this program. You also included a promotional $120 monthly Page Upgrade package (or a $4 per day average) for total monthly charges of up to $300. Our records indicate you signed up for an advertising program on 4/18/23 with a $180 monthly Cost Per Click (CPC) budget (or a $6 per day average). We are glad to have this opportunity to address your concerns regarding your advertising program for *** ****** ****** Maybe if they actually believe this, they should simplify this ads process for users and stop hiding behind the complexity of it to bait people into coming back just to then steal their money. They use all these roundabout and convoluted explanations as to why you actually owe them money despite being offered a credit. Hopefully there will be a class action in their future as this is the #1 complaint among businesses using Yelp. I'm frustrated by Yelp's deceptive marketing tactics and outright refusal to correct this "mistake" which I'm starting to believe wasn't a mistake at all, just plain theft. After following up with the customer service rep "******* *." asking her to address the $300 credit offer (which I had email confirmation of) she never responded. I know this was not a mistake on my end because I capped my monthly ad spend at $300 for that month, so I really should not have been charged anything until the next month. Not only was the $300 credit never applied, I was charged over $120 and then the ad credit was wiped from my account. When I emailed customer service requesting a refund, they ignored the fact that I had been offered a credit, and instead basically said "you knew what you were signing up for".īut actually, I didn't. I never had any of the $300 credit applied to my ad spend. However, I was billed at the end of the month for over $120. It sounded like a good deal so I thought, why not? After restarting my ad campaign, a month went by and I assumed my ad credit was being applied. After I had cancelled my first ad campaign with Yelp, they sent me an email offering me a $300 credit to restart my ad campaign. I have used these credits twice, both times being charged money that was supposed to have been covered by the supposed credit. Yelp promotes "ad credits" of between $100 - $300 to encourage businesses to either start or restart ad campaigns on their platform. ![]()
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